(804) 554-3638

FAQ

Where is your office located?
We only offer virtual sessions and do not have an office location. If you need to send something to us via mail, please send it to the following: 255 S. Orange Avenue, Suite 104-1566, Orlando, FL 32801.
What times are you available?
Our office hours are from 9 am until 4 pm; however, our therapists see clients in the mornings, afternoons, evenings, and some weekends. You will work with your therapist to find the best time for you.
What is the length of your sessions?
Our sessions are 50 minutes.
How do I schedule an appointment?

You can call us at (804) 554-3638 or email us at rtotten@hopestonetherapy.org.

What is the cost of a session?
Please call to discuss the fees for each session. We do not accept insurance; however, we can provide you with a superbill to submit to your insurance company for reimbursement.
How do you take payment?
We accept credit or debit card payments. We can charge Visa, Mastercard, Discover, or American Express.
Do you take insurance?
No, but we can provide you with a superbill to submit to your insurance for reimbursement.
Why don’t you take insurance?

The main reason for not taking insurance is not wanting insurance companies to dictate how clients receive treatment. Some clients needed more than what was allotted by the insurance company and received a denial of further service. We want our clients to focus on healing and treatment, not on what the insurance company allows.

Insurance companies tend to focus on keeping their spending and reimbursement to a minimum, and they often see you as a number in a business interaction. We are not okay with this because you are a person – not a number.

We also have found that we spend too much time dealing with the bureaucracy on insurance instead of focusing our entire energy on our clients, their needs, and our training to better serve clients.

What is your cancellation policy?
Please call 24 hours in advance to cancel and reschedule your session. If you cancel after this time, we will charge you a cancellation fee of $100.
With whom do you work best?
We work best with people who are active in their treatment and ready for change. The people who benefit the most are willing to be uncomfortable for a short time to heal fully.